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  Globarena Software Maintenance and Support Services
  Globarena support team is committed to provide support services to ensure that the products and services are up and working all the time. We assure a quick response, not exceeding one business day.
  Support
 
S.No Description
Support
 
1
E- mail support
free
2
Remote trouble shooting
free
3
Telephonic support
free
4
On-Site support after warranty
paid
       
  Business Hours: Support will be available  from 9 am to 6 pm  and five days a week (Monday through Friday), excluding Indian Public holidays
  Email Support
  Contact support team to report product problems, share your feedback or suggestions. Click here to reach us. While reporting your problem, please provide as much information as possible to help us resolve faster. A sample format of the information that can be included while reporting the problem is given below.
  Sample format of information:
 
  • Product & Version Name: EnglishLab CCE V2.0
  • Operating System: Server: win2003 and client: win xp
  • Service pack version: sp3 or sp4
  • JDK / JRE Version : JRE 1.3 or JRE1.4, or JDK 1.1 etc
  • Browser and Version: IE 6.0 or Netscape 4.76
  • Details of the problem:
     
  • The steps to reproduce the problem
  •  
     
  • The relevant log files
  •  
  Remote trouble shooting
  Support team would remotely, through the Internet, access your system to diagnose and rectify the problem. All you need is to connect your PC to the Internet. We would  access your PC and resolve the problem. You would be watching the support executive resolving the problem or setting the configuration right. This will empower you to resolve minor issues on your own.
  Tele Support
 
  • You can call Globarena Customer Response Center for logging and     resolving any technical problem. This     Center is operational from 9 am to     6pm, (Monday to Friday) and staffed by experienced and     knowledgeable  specialists. They are accessible at: +91-40-23750190 or +91-40-23750191
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